Care Quality Commission
Letter from the Chief Inspector of General Practice
We carried out this comprehensive inspection on 04 November 2015.
Overall, we rated this practice as good. Specifically, we found the practice to be good for providing well-led, effective, caring, safe and responsive services.
Our key findings were as follows:
- The practice provided a good standard of care, led by current best practice guidelines.
- Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
- The practice actively reviewed their performance in the management of long term conditions, and was proactive in offering review and screening services, such as extra checks offered to people in pre-diabetic stages.
- There was a clear leadership structure and staff felt supported by management.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
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