A new guide from NHS England, You and Your General Practice, describes what practices and patients can expect of each other.

• Patients are encouraged to be on time, be prepared, and avoid wasted appointments by cancelling early.
• Patients can ask to be supported by general practices in a variety of ways.
• You and Your General Practice also describes how patients and their representatives can give feedback or raise concerns.

Please note, with regard to opening hours stated in the document:

• GP contracts in our area provide for practice opening hours between 8am and 6pm.
• We are closed between 1pm and 2pm
• We close one afternoon per month for staff training

When the surgery is closed, call NHS 111 for free where the right healthcare professional will see you, as close to your home as possible.

https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/