Appointments

To make an appointment by phone

Tel: 01388 811 455
Monday – Friday 08:30 – 1:00pm & 2:00pm – 6:00pm

Appointments can be made up to three weeks in advance, this enables us to offer an appointment at a time more suitable for those patients that require them. The doctors prefer for children under the age of 16 to be accompanied by an adult, however this may be waived depending on circumstances. Each appointment is usually for ten minutes unless it is for minor Surgery or a medical examination, which takes longer.  Please inform Reception if this is the case.

Daily appointments are available for those patients who wish to be seen on the same day who feel that they have an urgent medical problem.  In these cases patients are asked to contact the Surgery before 9:00am if possible.  For urgent medical problems a Nurse Practitioner or Doctor will always see you on the same day.  However, we are unable to guarantee the Clinician of your choice.

Please remember the following points:

1. Arrive in good time for your appointment
2. Let us know if you are unable to keep your appointment
3. Try not to save up multiple problems for one appointment. A longer appointment can be made if necessary.
4. The GP can see only 1 person in an appointment slot

In addition

Patients aged 16 – 74 who have not been seen for 3 years, may request a consultation for a health check. (Home visits may be arranged for those unable to attend the surgery).

Telephone Advice

If required, the Receptionists can arrange for you to talk to a GP or Nurse by telephone for advice and information.

Unwell Children

Children can still become unwell during these times, like any other, so please continue to contact the Practice as you would normally do so that your child can be assessed and treated quickly where appropriate.

Fit for Work Certificate

If you are absent from work due to illness for less than seven working days you need to obtain a SC2 from your employer. If after seven days you are still unwell you will need to see a doctor for a medical certificate, however, if you have been under the care of a hospital, the doctor may be able to complete a certificate from your consultant’s letters. For illnesses of less than seven days, a private certificate can be issued if your company requires one and a fee is payable for this item. We do not consider that Fit to Work certification requires an urgent appointment, however, the doctor will back-date your note if necessary.

Please contact Reception if you have any queries about obtaining your medical certificate.

Appointments with the Nurse

We operate a booked appointment system for all clinics. When booking your appointment please let Reception know what your appointment is for, so that they can advise you when would be the best time for you to come and the length of appointment you require.

Nurses are available by appointment for:

• ear syringing
• skin infections
• wound dressings and minor injuries
• Minor ailments or injuries

The Nurses also give advice on asthma, diet, diabetes, smoking cessation and weight management.

Named GP

In accordance with NHS Guidance, all patients, including children, have a Named GP as well as an accountable GP. For further information, please contact reception.

Home Visits

Home visits are between 8.00am – 6.00pm and are at the discretion of the doctor. Please do not ask the doctor to visit unless the patient is too ill to come to the surgery. Please remember that we can often see patients more promptly at the surgery where we have better facilities for treatment. Where possible – please contact the Surgery before 10.00am to request a home visit.