Telephone: Recording Please note that all telephone calls are now recorded for training and monitoring purposes.

Useful Web Links

Care Quality Commission:
The Commission is the independent regulator of the NHS in England and it publishes a range of information on the quality of services provided by the NHS, including annual performance ratings for all NHS trust.

Common Childhood Illnesses:
A guide for parents and carers of children aged birth – 5 years.

Department of Health:
national health policies, guidance and campaigns.

Durham County Carers Support :
is a registered Charity and Company Limited by Guarantee. We are a voluntary organization that provides free high quality services and support to unpaid Carers over the age of 18 who support someone living in the County Durham are.

F.A.S.T:
By diagnosing the possibility of stroke before reaching hospital, it is possible for appropriate referral to a stroke unit to be made as quickly as possible.

Healthwatch:
We are the independent national champion for people who use health and social care services. We are here to find out what matters to people, and help make sure their views shape the support they need.

Net Doctor:
has contact details and information on more than 200 support groups throughout the UK.

North East and North Cumbria NHS
North East and North Cumbria NHS (formerly County Durham Clinical Commissioning Group) was formed on 1 April 2020 to bring together responsibilities for health services in the areas of Durham Dales, Easington, Sedgefield and North Durham.

North East ICA – Carers Federation
NE NHS Independent Advocacy Service: Telephone: 0808 802 3000

Patient UK The aim of this website is to provide non-medical people in the UK with good quality information about health and disease.

South Durham Health Federation:
GP practices in Easington and Sedgefield have formed a not for profit Community Interest Company – South Durham Health CIC. COMPANY NO. 7807964. Community interest companies exist to benefit communities and the purpose of South Durham Health CIC is to relieve illness and promote health amongst residents and patients registered with GP practices and those who work in the localities of Easington and Sedgefield.

Sedgefield North Primary Care Network:
The new GP contract was published in early 2019 as part of the Long Term Plan. A key element of the new contract is the development of Primary Care Networks (PCNs) which will bring GP practices together with other local services – such as community, mental health, social care and the voluntary sector to look after local populations. PCNs will help to join up services at a local level, focusing on the specific needs of these local populations, with patients still accessing routine GP appointments as they do now.

County Durham Local Offer :
Does your child or somebody you know have special education needs or a disability? You may find this link useful: See below:

The “Local Offer” provides a wide range of information for families of children and young people with special educational needs and/or disabilities (SEND)0-25 years available the following link http://www.countydurhamfamilies.info or if you google “County Durham Local Offer” on any search engine. This information provides details of all services, including health provision, support and advocacy that may help you or your child as they progress from birth to 25 years old, during their time in education.

What information is included in the Local Offer?

It includes:

  • sources of support, advice and information
  • education, health and care provision
  • arrangements for identifying and assessing children and young people with SEN
  • how services can be accessed (including eligibility criteria) and how decisions are made
  • arrangements for supporting children and young people move between school phases
  • services to support young people in preparing for adulthood and independence
  • leisure activities
  • arrangements for disagreement resolution, complaints, mediation and appealing to the SEN Tribunal
  • information on the review and development of the Local Offer itself

How to use the Local Offer

To find what you need, you can select a topic or age category. You can also search by keyword(s) and/or postcode/location. You can narrow (filter) results, show results on a map, or even add results to a shortlist to tailor them to your child and family’s needs. Further details about your search can be found in the more information area. Local Offer help videos are also available in English, العربية, 普通話, Polski

Can’t find what you are looking for?

Visit the ‘For families‘ section which has additional information and services. If you still can’t find what you are looking for let us know.

Cancer

Do you look after someone with cancer? This leaflet may be of interest to you: Looking after someone with cancer

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